Shipping & Returns
SHIPPING POLICY
Thank you for choosing Piedmont Custom Embroidery and Design for your custom apparel needs. We exclusively utilize USPS (United States Postal Service) for all shipping services. Upon placing your order and confirming payment, please allow 1-6 business days for us to process and prepare your custom apparel. Your chosen shipping method (e.g., First-Class, Priority Mail) will dictate the delivery timeframe once your package leaves our facility. You will receive an email notification with tracking details once your order has been shipped, enabling you to monitor its progress and estimate the arrival date.
In the unlikely event that your package is lost during transit and not delivered within a reasonable timeframe, we will issue a refund. Please notify us promptly if you believe your package is lost. However, please note that aside from instances of lost packages, we do not accept returns or offer refunds under any other circumstances. We advise ensuring the accuracy and completeness of your shipping address to avoid delays or delivery issues. Piedmont Custom Embroidery and Design currently only ships within the United States and does not offer international shipping options at this time.
If you have any questions or require further clarification regarding our shipping policy, please do not hesitate to contact us. We are committed to providing exceptional customer service and ensuring a seamless shipping experience for every order. Thank you for trusting Piedmont Custom Embroidery and Design with your custom apparel needs!
RETURN & EXCHANGE POLICY
At Piedmont Custom Embroidery and Design, we strive to ensure your complete satisfaction with every custom apparel order. Once your item has been proofed and approved by you, we cannot accept returns or exchanges for typos or mistakes that were approved during the proofing process. It is essential to carefully review all proofs for accuracy before giving final approval.
Additionally, we do not accept returns for damaged items once they have been received and accepted by the customer. We take great care in crafting each piece of custom apparel to meet high-quality standards, but we encourage customers to inspect their items upon receipt and notify us promptly of any concerns.
If there are any issues with your order due to manufacturing defects or errors on our part, please contact us immediately. We will work diligently to resolve the issue and ensure your satisfaction with our products.
For further assistance or inquiries regarding our return or exchange policy, please feel free to reach out to our customer service team. We are here to assist you and strive to provide exceptional service throughout your experience with Piedmont Custom Embroidery and Design. Thank you for choosing us for your custom apparel needs!
By Ordering any item from Piedmont Custom Embroidery & Designs You agree to these terms.